Collection of Personal Information

You can visit and browse Fève Chocolates’ website without revealing your identity or providing any personal details. However, to access certain features — such as placing orders or submitting inquiries — you may be asked to provide specific Personal Information (for example, your name and email address).

We collect and store any information you knowingly provide to us when you make a purchase, complete a form, or interact with our services. This information may include:

• Contact details: email address, phone number, etc.
• Basic personal information: name, country of residence, etc.
• Information about others: names of family members, friends, or recipients for deliveries.

Providing your information is voluntary, but some features of the website may not function properly without it. If you are unsure which details are required, please contact us for clarification.

Use and Processing of Collected Information

Fève Chocolates may act as either a data controller or a data processor, depending on how your information is handled:

As a data controller, we determine the purposes and means of processing your Personal Information — for example, when we request your details to enable purchases or manage your account.

As a data processor, we process Personal Information on your behalf and in accordance with your instructions — for example, when you input customer data for delivery.

We may need to collect and process certain Personal Information to provide our products, services, or to comply with legal obligations. Without this information, we may be unable to fulfill your order or provide support.

Your information may be used to:

• Create and manage user accounts
• Process and fulfill orders
• Deliver products and services
• Improve our offerings
• Send administrative, promotional, or product updates
• Respond to inquiries and offer customer support
• Request feedback and publish testimonials
• Deliver targeted advertising
• Administer promotions, contests, or giveaways
• Enforce our terms, conditions, and policies
• Protect against misuse and unauthorized access
• Comply with legal requirements and prevent harm

The basis for processing your Personal Information may include:

• Your consent for specific purposes
• The performance of a contract or pre-contractual obligations
• Compliance with legal obligations
• Legitimate interests pursued by Fève Chocolates or third parties

We may also aggregate or anonymize your information to improve our website and services. Under certain laws, we may continue processing your information unless you explicitly opt out.

If you have any questions about how your data is handled, or about the legal basis for processing, please contact us — we are happy to provide clarification.